राजलक्ष्मी नथ | Rajlakshmi Nath

1. Eligibility for Returns

• If you receive a damaged or defective item, please notify us within 48 hours of delivery.

• We only accept returns and refunds for damaged or defective pieces.

• Items must be unused, unworn, and in the original packaging with all tags attached.

2. Return Process

• To initiate a return, please contact our Customer Service at shubhangiraaj@gmail.com with your order number, defective or damaged product photos and reason for the return.

• Once your return is approved, we will provide you with a return shipping label or instructions on how to send your item back to us.

• Please ensure that the item is securely packaged to avoid damage during shipping.

3. Return Shipping Costs

• Domestic Returns: Return shipping is free for domestic orders.

• International Returns: Customers are responsible for return shipping costs on international orders.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you via email about the status of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Please note that shipping charges are non-refundable.

5. Exchanges

• We offer exchanges for the same item in a different size or color, subject to availability.

• To request an exchange, please contact us at shubhangiraaj@gmail.com. We will guide you through the process.

6. Late or Missing Refunds

• If you haven’t received a refund within the stated time frame, please check your bank account or credit card statement first.

• Then, contact your bank or credit card company, as processing times may vary.

• If you’ve done all of this and still have not received your refund, please contact us at shubhangiraaj@gmail.com.

7. Contact Us

• For any questions regarding returns, exchanges, or refunds, please contact our Customer Service team at shubhangiraaj@gmail.com. We’re here to help!

1. Shipping Locations

• We currently ship jewelry within India and internationally to selected countries. Please check our shipping destinations at checkout to confirm availability.

2. Processing Time

• Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).

3. Shipping Rates

1. Domestic Shipping:

• Standard Shipping: Calculated at checkout (3-4 business days)

2. International Shipping:

• Standard International Shipping: Calculated at checkout (7-14 business days)

• Free standard shipping on orders automatically calculated at checkout for domestic and international orders.

4. Shipping Carriers

• We partner with reliable carriers to ensure your jewelry arrives safely and on time.

5. Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.

6. Customs, Duties, and Taxes

• International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the buyer’s responsibility and are not included in our shipping charges.

7. Delayed or Lost Packages

• While we strive to meet all delivery timelines, delays can occur due to unforeseen circumstances. If your package is delayed or lost, please contact us at shubhangiraaj@gmail.com for assistance.

• We are not responsible for delays caused by customs, natural disasters, or carrier issues.

8. Shipping Address

• Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

9. Damaged Items

• If your jewelry arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item and parcel opening video is mandatory.

10. Returns and Exchanges

• For details on returns and exchanges, please refer to our Return Policy.

11. Contact Us

• For any questions or concerns regarding shipping, please contact us at shubhangiraaj@gmail.com.